Refunds & Cancellations

1. Cancellation Policy

Due to the instantaneous and irrevocable nature of digital square allocation, once an order is confirmed and the square is permanently etched into the PostgreSQL monument and rendered on the 2D/3D canvases, cancellations cannot be processed once payment has cleared.

Users may modify or customize their inscription draft at any time prior to clicking the final "Pay via Cashfree" button.

2. Refund Eligibility Criteria

Refunds are exclusively issued under the following exceptional circumstances:

• Duplicate Transactions / Erroneous Double Debits: In the event that a technical anomaly causes your UPI account, debit card, or net banking to be debited more than once for a single square claim, the surplus amount will be refunded in full.
• Payment Debited but Allocation Failed: If your funds were deducted by Cashfree but your square was not claimed due to a database timeout or network drop, our automated reconciliation engine will detect the unassigned payment and initiate an automatic refund.

3. Refund Processing Timeline & Method

Once approved or automatically detected by our reconciliation system:

Refunds are returned via the original payment rail managed by Cashfree Payments India Private Limited directly back to your source account.

4. Disputed Claims & Support

If your payment was debited but you have not received confirmation or status update within 30 minutes, please submit your Cashfree Order ID or UTR / Bank Reference Number to support@mysterywall.eu.cc.